Terms & Conditions
General
These Terms & Conditions (“Terms”) apply to all products sold to customers (“Customer”) through the official website of Velza (“Website”), operated by VELZA.
By placing an order through our website, you agree to comply with and be bound by these Terms & Conditions.
Accuracy of Information
We strive to ensure that all information on this website is accurate, complete, and up to date. However, despite our best efforts, some information may occasionally contain inaccuracies, omissions, or outdated details.
All product specifications, descriptions, availability, and pricing are subject to change at any time without prior notice.
We make every reasonable effort to display our products as accurately as possible, including colors and visual details. However, actual product colors may vary slightly due to photography lighting, screen settings, device displays, and other technical factors. Therefore, we cannot guarantee that the colors shown on your computer, tablet, or mobile device will perfectly match the actual product.
The appearance of any product on this website at a particular time does not guarantee its availability. We reserve the right to limit quantities, discontinue products, or make changes to product offerings at any time without notice.
Delivery Information
Inside Dhaka
Products are usually delivered within 2–3 business days. However, delivery times may occasionally be extended due to unavoidable circumstances or unforeseen delays.
A standard delivery charge of ৳70 will be applied to all orders.
Outside Dhaka
Products are usually delivered within 2–4 business days. However, delivery times may occasionally be extended due to unavoidable circumstances or unforeseen delays.
A standard delivery charge of ৳100 will be applied to all orders.
Note: For urgent orders within Dhaka, we also offer same-day express delivery service. The express delivery charge is ৳100.