Exchange & Return Policy

Welcome to VELZA. Customer satisfaction is one of our top priorities. Please read our Exchange & Return Policy carefully before placing an order.

Open Package Checking

For online orders, VELZA provides an Open Package Checking Facility during delivery.
Customers may inspect the product at the time of delivery to verify:
  • Product condition
  • Correct size or design
  • Visible damage or defects
If the item does not match your order or arrives damaged, you may immediately request a return or replacement.
This service helps ensure a secure and transparent shopping experience for every customer.

Return Policy

We accept returns for online purchases under the following conditions:
  • The return request must be made immediately during delivery or within the allowed return period.
  • Products must remain:
  • Unused
  • Unwashed
  • Undamaged
  • In original packaging
  • All original tags, invoices, and accessories must be included.
VELZA reserves the right to reject returns if the product shows signs of use, damage, or missing packaging.

Exchange:

VELZA offers an easy exchange facility within 3 days of receiving the product.
To qualify for an exchange:
  • The item must be unused and in original condition.
  • Original invoice, tags, and packaging must be available.
  • Exchange requests depend on product stock availability.
Customers may exchange products for:
  • Same product in a different size
  • Different product of equal value
  • Higher-value products by paying the additional amount
If the selected exchange item costs less than the original purchase, the remaining amount may be adjusted through store credit or another product.
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